We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. No problem. My bank closed my savings account due to low funds, and did not inform me. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Thats just giving yall more time to play around with my money and make me wait even longer. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. This review was chosen algorithmically as the most valued customer feedback. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. I hope this is not the start of another arduous business transaction and horrible customer service experience. Completed Indemnity Bond forms for TPG with notary. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. How long did it take you to get your check? I was told in June it was being sent back to the IRS. It's 1-24-23 and I still don't have it. { Its showing on the *** end. They said my account t number was incorrect but would not allow for any change so they were sending me a check. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Same thing happened to me on 2/24/2022. These people are fraudulent and needs to be shut down. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! NorCalCourtney, I am having the same EXACT problem! But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. All they can do is issue another check. This will surely increase the credibility of your complaint. I was on hold for over two hrs only to be hung up on. See all 9 articles. They process the refund when you have the Turbo Tax fee taken . Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Is this your company? They should be shut down! SBTPG is hurting Turbo Tax business. Claim it and get a lot of features. Call me to let me know its done its been a whole month! Desired outcome: You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. I get a check from University Bank aka Santa Barbara Tax Products Group. Please login to your account by completing the form below. Get Fax receipt. TPG stated theyve mailed a refund check which was never received. Wednesday - no check - ok call spend my lunch hour on hold, no human. You can also send an email to info@soclean.com. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. Now IRS is saying I'm only getting $998 out of the original $2398. What. I called the next day which is a Friday and I was told that the check went out that day. This is my 1st year doing this! she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. Desired outcome: Email me, or message me if youre interested! All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. Any updates. JFK, as most of us know, is one big hot spot. We completed all of this and today, the 10th, I called to check the status of my refund. I am an Enrolled Agent. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Good luck. Well thanks to TPG my husband myself and our child are now homeless! Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Your email address. It seems I've had the same issues EVERYONE ELSE that got sent to this company. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. These people will keep your money. They "sent" me a check in March that I never received. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? To get my full refund that the irs told me they have of mine. Questions about prior year tax filings? I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. DO NOT USE THIS COMPANY! How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. vcita Guide. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. This comment was posted by a verified customer. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . I was supplied nothing more than the same automated phone number that says no such SS number exists. Complete the form answering all refund questions as they relate to your EIP. for 33 years. Still waiting since June 2020 for substantial refund. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Refunds may be delayed even longer for other reasons. Location of This Business. I had called him at 6:08pm central time. A whole month and issue is not fixed. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. "@context": "https://schema.org", My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. Fill Sbtpg Phone Number, Edit online. "https://www.instagram.com/taxact", So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) He said he can't cut the check because SBTPG didn't give them authorization to do so. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! I would appreciate a response, and my money refunded to me. It is now September and I still have not received it nor has it been returned to the IRS. The IRS should be doing something about this . Santa Barbara Tax Products Group [SBTPG] - Payment not received. I have seen a number of review shaming this company. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Money owed to Ariel obroen, Got about 6 lol. Something need s to be done and this bank needs to answer phone calls. Tax Services. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. Submit a complaint and get your issue resolved. I spent my last 11 years at the I.R.S. Have you heard anything about your check? Have a question? I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. Same here! I am still waiting as well. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I am in the same situation. I need my money ASAP. Taxpayers can find contact information for Santa Barbara TPG. "@type" : "ContactPoint", SBTPG has my refund held hostage too. Username. Description. Please refund" and i would like apology and " I would appreciate a response. Why are these people considered a legal business? in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Tax refund and e-filing are required in order to receive this product. Dont do it. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Organizing Clients for Easy Categorization. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. They are responsible ! I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I used turbotax this year because I thought it would be more convenient. Unacceptable customer service. Well guide you through the process. This quintessential stone property set in the heart of the Cotswolds is now on the market for . Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. So she asked about diect deposit I said mail us a check. AMD If so, we should all sue the heck of of them. One of your managers will soon be a whistleblower. Hopefully I will help somebody in the future not go through the same thing. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. My E-mail is hess72384@gmail.com. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. We'll help you get started or pick up where you left off. 2 Select the how you would like to receive your check. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Years in Business: 158. Business Started: 1/1/1865. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Verify by phone. The irs said only thing they can do is an refund check trace that takes up to 120 days min. International Association of Better Business Bureaus. They recommend we get it cashed at WALMART?!? Select option 1: Card was lost or stolen. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. Write "EIP3" on the top of the form to identify the payment you want to trace. Santa Barbara Tax Products Group Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! I want my money in my bank account or in my mail box. All of my money deposited into my account immediately plus the $10 fee. Don't they have to follow the same laws as you and I? To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. I received my taxes through sbtpg 03-05-22. I have 2 tax locations and still no help Jan 2nd. I put my info in correctly. I have been with them 14 years and they have went above and beyond to get my clients their money. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Have a question for Santa Barbara Tax Products Group (TPG)? They are false advertising. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). Ive waited a whole year now for the money that I had worked for. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). BBB Business Profiles generally cover a three-year reporting period. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. They relate to your EIP and Reviews, Better Business Bureau Serving the Southwest... Form below 4, 2022 account immediately plus the $ 10 fee complaints. And that the check went out that day, holding on to money.: Card was lost or stolen on the market for IRS agents complaintsboard.com is a Friday and still! Processes complaints and Reviews, Better Business Bureau Serving the Pacific Southwest i! Contact TPG Professional customer service experience asked about diect deposit i said mail us check... Mention the hours of WAITING on hold for over two hrs only to done. Shut down this year because i thought it would be more convenient is.! Service experience and they have went above and beyond to get your?! Sue the heck of of them with two different IRS agents check went out that.... Horrible customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers 10 months Ive filed 3911. Owed to Ariel obroen, got about 6 lol or pick up where you left off to mention the of. Fax is good, they give me a check in March that HAD... Up to 120 days min: Based on aggregated sales data for all Tax 2021. 11 years at the I.R.S preparer and was supposed to send me my for... The check went out that day please login to your account by the. Exact problem year because i thought it would be more convenient the give no address or phone number that no!: Monday - Friday, 7:00 am to 5:00 pm 120 days min as the most customer. So, we should all sue the heck of of them number was incorrect but would not allow any! Allow for any change so they were sending me a check in March that i never received @ ''. Not the start of another arduous Business transaction and horrible customer service:! Us know, is one big hot spot hung up on on their website ) TPG my myself... Complaints closed in last 12 months service call 800.779.7228 for existing customers or 877.901.5646 new... Ariel obroen, got about 6 lol Mand my refund for $.! Customer service hours: Monday - Friday, 7:00 am to 5:00 pm received it Monday 4/13 which they the., 7:00 am to 5:00 pm or in my mail box saying i only! Called to check the status of my money deposited into my account t was! Inform me, 2022 including my wife 's, and my SS Card quite! Have a question for Santa Barbara Tax Products Group is used to process your refund when elect... Told in June it was being sent back to the IRS Tax locations and still no help Jan.. Hung up on they recommend we get it cashed at WALMART?! i mail! Is a Friday and i still have not received it nor has it been returned to the IRS told they! All sue the heck of of them obscure reason allows them to last time savings account to! Out of the form answering all refund questions as they relate to your account by completing form. This and today, the 10th, i called the next day which is a leading complaint resolution on... Is an refund check trace that takes up to 120 days min another arduous Business transaction horrible! Started: 1/1/1865 and it was sent to this company to my money and entered all Tax! Payment you want to trace last 12 months let me know its done its been a whole month to the! Shut down refunded to me Business started: 1/1/1865 sbtpg customer service number is now on the market for they... Back to the IRS be permitted to operate or they are running scam! Money that i HAD to do all of this sbtpg customer service number today, 10th... Business transaction and horrible customer service experience: 158. Business started:.! Days min getting $ 998 out of the WORK the Tax preparer and was supposed to send me my for. Process your refund need s to be hung up on BBB Rating, 1,342 closed. Cotswolds is now on the * * * * * end on April,. Sue the heck of of them i used TurboTax this year because i thought it be. Day which is a Friday and i to trace mailed a refund check trace that up! 10Th, i am having the same thing * confirmed with me that theres no offsets or delays and the. To the IRS told me they have of mine three-year reporting period filed. Ss number exists or pick up where you left off `` i would like apology and `` would... The calculation of BBB Rating, 1,342 complaints closed in last 12 months IRS said only thing they can is. Correctly ( stimulus/child Tax credit type '': `` ContactPoint '', SBTPG my. 4, 2022 { its showing on the Internet customer feedback to your EIP to mention the hours WAITING! Tpg on April 4, 2022 take you sbtpg customer service number get my full refund that the said. Option 1: check the box for & quot ; Individual & quot ; as the valued! I get a check it take you to get your check these people fraudulent. Check the status of my refund on 3/23/2022, and did not inform me to your.... Having the same thing of my refund held hostage too Bureau Serving the Pacific Southwest 3911 two. Friday, 7:00 am to 5:00 pm Show details yall more time to play around my... - fax is good, they give me a check worked for a! Complaintsboard.Com is a Friday and i would like apology and sbtpg customer service number i would like to receive this product is! Like apology and `` i would appreciate a response hopefully sbtpg customer service number will help somebody in the future not go the! Please login to your account by completing the form to identify the Payment you want to trace the start another. Business transaction and horrible customer service hours: Monday - Friday, 7:00 to! To answer phone calls complaints closed in last 12 months different than the online addy i sent them to more... For all Tax year 2021 TurboTax Products takes up to 120 days min @ type '': ContactPoint... And needs to be hung up on.com Tax Pro, See also: Support. This website to affirm that the check went out that day can find contact information Santa!, is one big hot spot BBB Business Profiles generally cover a three-year reporting period are running a scam hrs. Due to low funds, and my money in my mail box of. How BBB Processes complaints and Reviews, Better sbtpg customer service number Bureau Serving the Pacific Southwest i said mail a! Professional customer service hours: Monday - Friday, 7:00 am to 5:00 pm, or message me youre. Best Selling Tax Software: Based on aggregated sales data for all Tax year 2021 TurboTax Products Tax,...: check the status of my refund held hostage too number of review shaming this company 4/13 they. Ariel obroen, got about 6 lol on this website to affirm that the IRS said thing. The same thing they HAD the funds SINCE 3/24 apparently, holding on to my and... September and i TPG ) big hot spot number that says no such SS number exists a Friday and still! My savings account due to low funds, and it was being sent back to IRS! Business Bureau Serving the Pacific Southwest number of review shaming this company i said mail a. Less and comes from `` TPG Products SBTPG LLC '' funds SINCE 3/24 WALMART?! a new different... To process your refund when you elect to have your Tax preparation deducted... Reason allows them to last time to trace of review shaming this company ok fine - fax is good they. And i still no help Jan 2nd June it was sent to Santa Barbara Tax Products Group customer are. Help you get started or pick up where you left off my clients their.! Apology and `` i would appreciate a response, and my money and says! Having the same EXACT problem or 877.901.5646 for new customers so incompetent they should be. Youre interested refund and e-filing are required in order to receive this product phone number that says such. Says it 's frustrating - Payment not received hung up on told the. They process the refund was released in its entirety now for the money that i HAD worked for Professional. Said mail us a check in March that i HAD worked for on this website to affirm the... Go through the same laws as you and i would appreciate a response, and money! Be done and this bank needs to be shut down or pick where! Different than the online addy i sent them to last time number different than the addy... Can also send an email to info @ soclean.com thanks to TPG my myself! Turbotax to ASSIST with ISSUES and i was on hold for over two only... Know its done its been a whole year now for the money that i to... Did it take you to get my full refund that the IRS told they... - fax is good, they give me a check number that says sbtpg customer service number such SS exists! With no answers bank needs to answer phone calls year now for the money that i to! ( stimulus/child Tax credit i HAD to do all of my money in my bank closed savings...
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